an iterative approach. One that aims to better refine questions rather than rushing to find answers. Questions and possible solutions are then tested through experimentation, the results are assessed to gain new knowledge, new insights.
Humans feel pressure to rush to find an efficient solution. This often leaves the core problem untouched. The reason for this is that many organizations lack the ability to think otherwise.
We’re timebound and goal focused.
So, until we fully understand the scope of the challenge, we risk solving the wrong problems in the wrong way.